SMK Electronics (Malaysia) Sdn. Bhd. ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with applicable data protection laws and regulations.

1. Information We Collect

1.1. We may collect the following types of personal data when you interact with our website or use our services:

• Personal Identification Information: Name, date of birth, occupation and other contact details such as email address, phone number, postal address and social media accounts.
• Transactional Information: Details related to the products or services you have purchased, inquired about, or intend to purchase.
• Communication Data: Information regarding your feedback, requests, inquiries, survey responses, and any other details you have provided.
• Technical Data: IP address, browser type, operating system, device type, and usage data related to your interaction with our website.
• Payment Information: If you make a purchase, we may collect billing information, payment method, and transaction details.
• Employment Application Details: Information about your experience, education, and eligibility to work, if you apply to work with us.

1.2. We do not collect or use sensitive information, such as health data, genetic data, sexual orientation, or similar data, unless required by laws or with your explicit consent.

1.3. If you provide us with any Personal Data about a third party (e.g., information regarding your spouse, children, parents, and/or employees), you confirm that you have obtained the necessary consent from the third party to share their Personal Data with us.

1.4. You may be required to provide certain personal data as mandated by law, contractual obligations, or other requirements. If you choose not to provide this data, we may be unable to offer our products or services, communicate effectively with you, or respond to your inquiries.

2. How We Use Your Information

We use the collected personal data for the following purposes:

2.1 Providing Services and Support

• Order Processing and Delivery: We use your information to process orders, confirm transactions, deliver products, and manage promotions.
• Customer Service: Your data helps us respond to questions, resolve issues, and offer services like product returns and warranty support.
• Account Security: We may verify your identity when you contact us to ensure safe and secure interactions.

2.2 Improving Products and Services

• Product Development: We analyze feedback to enhance our offerings and develop new products and services.
• Quality Assurance: Your data helps us train staff and improve our customer service.
• Research: We may ask for your opinions through surveys to better understand what our customers want.

2.3 Marketing and Personalization

• Updates and Promotions: With your permission, we may send updates on products, services, and special offers.
• Personalized Ads: We use your browsing and purchase history to recommend products and tailor ads to your interests.
• Feedback Sharing: Reviews or comments you make may be used to show others what our customers think about our products.

2.4 Safety and Compliance

• Security: We protect our systems and customers from fraud and may share information with authorities if needed.
• Preventing Fraud: Personal data helps us detect and stop fraudulent activities.
• Legal Obligations: We process information as required by law and to protect our rights.

2.5 Recruitment

• Job Applications: If you apply to work with us, we use your data for recruitment and employment processes.

2.6 Business Purposes

• Internal Operations: We use data to improve our business operations and manage internal systems.
• Corporate Transactions: In the event of a merger or acquisition, your information may be shared or transferred.

3. Consent

By accessing or using our website, you consent to the collection and use of your personal data in accordance with this Privacy Policy. If we need your explicit consent for specific activities (such as marketing), we will request your consent separately.

4. Disclosure of Personal Data

We will not sell, rent or lease your personal data. However, we may share your personal data with:

• Service Providers: Trusted third-party vendors and contractors who assist in business operations, such as payment processing, web hosting, and customer support. These service providers are bound by confidentiality agreements and are only allowed to use your data as necessary to perform their services.
• Regulatory Authorities: If required by law, we may disclose personal data to government agencies, regulators, or other authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner.
• Control of Personal Information: Your personal data may be disclosed, disseminated and/or transferred to companies within SMK Group (including the parent company and its subsidiaries, associated, related and affiliated companies as well as their subsidiaries, associated and affiliated companies, both local and international), whether present or future or to any third party organizations or persons for the purpose of fulfilling our obligations to you in respect of the purposes listed in clause 2 above and all such other purposes that are related to the purposes and also in providing integrated services, maintaining and storing records.

5. Data Security

To safeguard your personal data from accidental or unlawful destruction, loss, misuse, alteration, or unauthorized access or disclosure, we implement appropriate organizational, physical, technical, and administrative security measures.

6. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Access: You have the right to request access to the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete personal data.
• Deletion: You may request that we delete your personal data.
• Objection: You have the right to object to the processing of your personal data.

To exercise these rights, please contact us using the details provided below.

7. Data Retention

7.1. We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. In such cases, we will keep it for the required duration.

7.2. To determine the retention period, we evaluate the data’s sensitivity, potential harm from unauthorized access, the purposes for processing, and any applicable laws that govern data retention.

8. Cookies

Our website uses cookies to enhance your user experience. Cookies are small data files stored on your device that help us improve the functionality of our website. You can control cookie settings through your browser settings, but disabling cookies may affect the functionality of certain features on our website.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we encourage you to review their privacy policies before sharing your personal information with them.

10. Children’s Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from children. If we learn that we have inadvertently collected personal data from a child, we will take steps to delete the information as soon as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding personal data, please contact us at:

SMK Electronics (Malaysia) Sdn. Bhd.
Lot 15 Jalan Perusahaan 1,
Beranang Industrial Estates
43700 Beranang,
Selangor,
Malaysia

Tel. No.: 603 8766 0166
Email: smkmlhrd@smk.co.jp
Business WhatsApp: 03 8766 0137